CII - Life and Pensions Customer Operations (LP1)

LP1 aims to provide a comprehensive overview of the basic principles and practices within these areas, covering key topics such as the types of life insurance and pension schemes available, the regulatory environment, and the principles of risk and underwriting. The course is structured to help individuals develop a foundational understanding of the life and pensions industry, making it ideal for new entrants or those looking to switch careers into this sector. By completing the LP1 course, participants gain valuable insights into how life insurance and pension schemes operate, the legal and ethical considerations involved, and how these financial products are sold and serviced. Our online course provides you with the resources needed for exam mastery, featuring accessible-on-demand lessons, bespoke slides.

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Our online course includes
  • Comprehensive on-demand video lessons covering the entire syllabus 
  • Bespoke course slides
  • On-demand online tutor support

CII LP1 example lecture

In this video you'll get a glimpse of the engaging and informative content delivered by our expert tutors. Our online course format offers unparalleled flexibility, allowing you to watch the lectures multiple times to fully grasp the concepts at your own pace. You have the freedom to pause, rewind, and re-watch any section as needed, ensuring you can understand and apply the knowledge effectively. Whether you're revising for an exam or looking to reinforce your learning, our video lectures are designed to accommodate your individual study needs.

Frequently asked questions

What does the LP1 exam look like?

The LP1 exam is a 90 minute exam that contains 50 multiple choice questions. 15 individual questions and 7 sets of 5 case study questions. The mark required to pass this exam is 70%

For information regarding booking an exam please click here

What previous qualifications are required to start the CII qualification?

Entry to the CII qualification does not require any prior qualifications. 

What is the CII Level 3 certificate in insurance?

The CII Level 3 certificate is designed by the Chartered Insurance Institute (CII) as an introductory qualification for those entering the life insurance and pensions sector. 

Additionally, the certificate serves as a stepping stone for further professional development within the CII qualification framework, allowing individuals to specialise further or pursue advanced qualifications in life insurance, pensions, or financial planning.

Successful completion of the certificate demonstrates a commitment to professional knowledge in the field, and it can enhance career prospects and professional credibility in the insurance and financial services industry.

Click here to find out more about the CII Level 3 certificate in financial services.

What is CII?

The CII (Chartered Insurance Institute) is a professional body dedicated to building public trust in the insurance and financial planning profession.

The CII qualifications is globally acknowledged as a mark of expertise and knowledge in the insurance field.

Click here to find out more about the qualifications that can be achieved with CII.

In what order should I take the CII Level 3 exams?

We offer training for the LP1, LP2 and LP3 units, these can be taken in any order.

I have enrolled onto an IPALearning course, what else do I need to do?

To sit for your exams, gain access to CIIs textbooks and achieve the qualification, you must register as an CII student with the CII.

Click here to register as an CII student.